Who do I speak with, or how do I find out why my claim is being disqualified. My account show a debt balance, when I go to the debt payment page it show that the debt was paid in full

A) If you want to find out why your unemployment claim is being disqualified or understand the discrepancy with your account balance, you can take the following steps:

1. Contact the unemployment office: Reach out to the unemployment office directly to inquire about the disqualification of your claim and the discrepancy in your account balance. Try to locate their contact information on their official website or through any correspondence you have received from them.
2. Call the appropriate department: Once you have the contact information, call the designated department responsible for handling claim inquiries or account issues. You may need to navigate through an automated phone system or wait on hold to speak with a representative.
3. Explain the situation: When you connect with a representative, explain that you want to understand why your claim is being disqualified and discuss the discrepancy in your account balance. Provide your identifying information, such as your full name, Social Security number, and claim details, to help them locate your account.
4. Request clarification: Ask the representative to provide an explanation regarding the disqualification of your claim and the debt balance shown on your account. Inquire about the specific reasons for the disqualification and how the debt balance relates to your claim.
5. Provide any necessary documentation: If the representative requests any supporting documents or evidence, be prepared to provide them promptly. This may include proof of payment for the alleged debt or any other documentation they request to resolve the issue.
6. Seek resolution: Ask the representative about the steps you can take to resolve the disqualification and rectify the account balance discrepancy. They may guide you on the necessary actions, such as submitting an appeal, providing additional information, or correcting any errors in your account.
7. Follow up and document communications: Keep track of the date, time, and details of your conversation with the representative. If they provide any instructions or next steps, ensure you understand and document them for future reference.

If you’re unable to resolve the issue over the phone, consider visiting your local unemployment office in person. They can provide face-to-face assistance and potentially offer more clarity on the situation. Additionally, you may want to consult with an employment attorney or seek assistance from a local legal aid organization if you believe your claim is being unfairly disqualified or if you encounter difficulties resolving the issue.