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I last received benefits on 6/27/20.

Hi,I last received benefits on 6/27/20. That week I was paid a commission check from my old company and was told I would need to refile, which I did. Originally, the specialist told me that it may take 4 weeks to see my benefits restart and to continue certifying each week which I have done. I called the Employment Center and was told twice that my case was escalated to a specialist and benefits would restart in 10 days. It has been 9 weeks and have not been able to get through on the telephone. Can someone please advise me on next steps. When will the Newton office reopen for walk in assistance?