Q) I need to speak with an agent on the phone, but getting through is ridiculous & always says they are busy please call back. How can I avoid this ?
A) I understand that it can be frustrating to try to reach an unemployment benefits agent on the phone, as call volumes can be high and wait times can be long. Here are some tips that may help you get through:
- Check your state’s unemployment website: Many states have a wealth of information and resources available on their website, including frequently asked questions, eligibility requirements, and instructions on how to file a claim. Before you try to call, make sure you have reviewed the information on the website, as this may answer your question and save you time.
- Call during off-peak hours: Try calling early in the morning or later in the day, when call volumes may be lower. Avoid calling during peak hours, such as mid-morning or mid-afternoon, when call volumes are typically highest.
- Keep trying: If you are unable to get through on your first attempt, keep trying. Call volumes can fluctuate throughout the day, so you may have better luck at a different time.
- Consider alternative methods of communication: Some states may offer online chat or email support as an alternative to calling. Check your state’s unemployment website to see if these options are available.
- Be patient: Remember that unemployment offices are often understaffed and dealing with a high volume of requests. While it can be frustrating to wait on hold or not get a response right away, it’s important to be patient and persistent.
If you continue to have difficulty reaching an unemployment benefits agent, you may want to reach out to your state representative or senator for assistance. They may be able to help you navigate the system and get the assistance you need.
he best way to avoid is to visit your nearest Unemployment Office.