I have been trying to submit an application for unemployment since the end of December with no luck. On the website, it tells me that I have a file and asks me to login. I reset my password since I didn’t know what it was. Then it won’t accept it. I have also been calling and no one ever answers. Can someone please advise how I should proceed to get this submitted?

A) I understand how frustrating it is to be trying to submit your unemployment application without success. Here are some steps you can take to move forward:

Website issues:

• Double-check your login information: Make sure you’re using the correct username (likely your Social Security number) and the new password you just created. Ensure caps lock is off and you’re typing everything correctly.
• Clear your browser cache and cookies: This can sometimes resolve login issues.
• Try a different browser or device: If you’re still having trouble, try using a different browser or device to access the website.
• Contact the website help desk: Many state unemployment websites have a help desk or contact information for technical issues. Look for a link on the website or search for the contact information online.

Phone issues:

• Check the call center hours: State unemployment call centers often have limited hours of operation. Make sure you’re calling during the open hours.
• Use alternative phone numbers: Some states have multiple phone numbers for unemployment claims. Check the website or search online for additional contact information.
• Try calling early in the morning or later in the day: Call centers often experience high call volume during peak hours.
• Consider alternative methods: Some states allow you to submit your claim online, by mail or by phone. Check the website or contact the help desk for more information.

Additional tips:

• Gather all necessary documents: Before you try again, make sure you have all the documents you need to complete your application, such as your driver’s license, Social Security card, and proof of wages.
• Keep track of your attempts: Document the date and time you tried to submit your application or contact the call center. This information may be helpful if you need to contact someone for assistance later.
• Be patient: Unfortunately, unemployment offices can be overwhelmed during times of high unemployment. Keep trying and stay persistent.

If you’ve tried all of these steps and still haven’t been able to submit your application, you may want to consider contacting your local state representative or senator. They may be able to help you navigate the system and get your application processed.

Here are some additional resources that may be helpful:

• U.S. Department of Labor: https://www.dol.gov/
• CareerOneStop: https://www.careeronestop.org/
• Your state unemployment website: You can find a link to your state’s unemployment website on the U.S. Department of Labor website.

I hope this information helps you get your unemployment application submitted.