had 5 disqualified weeks on my unemployment .. need this resolved

Q) Can someone please contact me I have been trying to contact you for days I’ve had 5 disqualified weeks on my unemployment and I need this resolved I was told I was supposed to be at a resea orientation last month I live 85 miles from there in alabama I spoke with a lady at this office about 4 days ago she was supposed to help me get this resolved and call me the next morning I still haven’t heard from her and I’ve been trying to call everyday and can’t get anyone to answer I have children and I’m depending on this unemployment right now to survive and not having a check in 5 weeks has definitely been bad please contact me @2*6-***-3*31

A) Please call or visit your local unemployment office for assistance. You can also visit your state unemployment office website, log on to your account and send an email to your benefit manager requesting assistance.