tried to get through to the unemployment .. impossible.

I have tried to get through to the unemployment office but it is impossible. I have called for nearly three months but still nothing. I have also emailed and tried calling every office in Kentucky. I was told I was eligible for unemployment by letter. But have never received a payment. I have been unemployed since 06/05/20. I don’t know what else to do since filing went through okay. Cannot get in person visit as they are fully booked. Surely by now I should be getting unemployment payments. Claim says I am under investigation but how can I get this sorted out when I can’t talk with anyone?