Q) I received a letter saying I was eligible for UI and to make my first claim on February 7th. I did so online. It told me my pin was incorrect (it wasn’t) and to call. I tried to claim by phone. Each time it tells me I need to speak to an agent. Tuesday through Friday, for the last three weeks, I have called every number available to speak to an agent. I don’t even get put on hold to wait. It tells me that due to the high volume of calls, I need to call back. I call at least three times a day and get the same message. Now I am trying to find a location for an office in my area. I call the numbers listed online and it just rings with no answer. What is going on?
A) With millions of people still unemployed, Unemployment offices are very busy. At this stage I recommend you visit your nearest unemployment office and speak with a counselor and have him/her reset your pin. You have wasted a lot of time calling, you need to visit the office.