Having trouble with IDES. Login and password are fine. When I enter all my personal info and click next it says to log out and back in. When I do all my info is gone. When I fill it back in the same thing happens. I tried 217-854-6115 and also 217-524-7857 and either everyone’s mailbox is full. When I leave a message for a return call, I never receive one. I want to make sure I can go online and certify this coming Monday.

A) I understand that you are having trouble logging into your IDES account and that you have been unable to get in touch with anyone from IDES by phone. I can help you with this.

Here are a few things you can try:

  1. Clear your browser’s cache and cookies. This will help to remove any outdated or corrupted information that may be causing the problem.
  2. Try using a different browser. Sometimes, one browser may work better than another.
  3. Try using a different device. If you are using a computer, try using a smartphone or tablet instead.
  4. Try logging in at a different time. Sometimes, there are technical difficulties with IDES’s website during peak hours.

If you are still having trouble after trying these steps, you can try submitting a support ticket through IDES’s website. You can also try contacting your local IDES office.

Here are the contact details for your local IDES office:

  • Phone: (217) 854-6115
  • Fax: (217) 524-7857

I hope this helps!

In the meantime, you can still certify for unemployment benefits by phone. The phone number for tele-serve is (312) 338-4337. You can call between 3:00 AM and 7:30 PM, Monday through Friday.

I hope you are able to get this resolved soon.

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