My son has been without a job..

My son has been without a job, since he was diagnosed with throat and lymph node cancer, in June
2020. I applied for him on my computer, on 10/19/2020. He has no computer and couldn’t get it to work on his phone. I have tried so hard to get his drivers license and social security card uploaded. Nothing works. I have tried calling every number available to get information. Nothing is available. For months I keep getting a automated call back, they are sorry they haven’t been able to call and answer my questions! This is crazy, people are starving and losing their homes, because this system has failed the people of Kentucky. I need information on where to fax the I’d information. It has been long enough, is anyone working for the Kentucky Unemployment Office.