Q) I am wondering what to do if i was sent a letter stating someone from the DES was supposed to call me from 1-3pm and if they never call who or what shall I do?
A) If you were sent a letter stating someone from the DES was supposed to call you from 1-3pm and they never call, you should do the following:
- Check your voicemail. It is possible that the DES representative left a voicemail for you. If they did, listen to the voicemail and follow the instructions.
- Check your email. The DES representative may have sent you an email instead of calling. If they did, check your email and follow the instructions.
- Call the DES back. If you did not receive a voicemail or an email, you should call the DES back. You can find the contact information for the DES on their website.
- Ask to speak to a supervisor. If you call the DES and you are unable to get through to the representative who was supposed to call you, you should ask to speak to a supervisor. The supervisor may be able to help you resolve the issue.
- File a complaint. If you are unable to get through to the DES or you are not satisfied with the response you receive, you should file a complaint. You can file a complaint online or by mail.
Again if you were sent a letter stating that someone from the DES (Department of Employment Security) was supposed to call you, but they didn’t, you can try calling the DES to follow up. You can also try contacting the specific person who was supposed to call you to see if there was a miscommunication or if they were unable to reach you for some reason. It’s important to follow up as soon as possible to avoid any further delays or issues with your claim.