Q) I have been trying to reach an agent at the unemployment office for weeks. I either wait one hour and then get disconnected or it says the call volume is too high and please call back another day I have spent at least 50 hours on hold at this point
A) I understand that it can be very frustrating to try to reach an agent at the unemployment office, especially if you have been on hold for a long time or have had difficulty getting through due to high call volume. Here are a few things you can try to get help:
- Check the unemployment office’s website for information and resources: Many unemployment offices have information about how to file a claim, how to apply for benefits, and how to resolve issues with your claim on their websites. You may be able to find the information you need on the website, or you may be able to find contact information for someone who can help you.
- Try calling the unemployment office at different times of day: If you are having difficulty getting through to the unemployment office due to high call volume, you may want to try calling at different times of day. The office may be less busy at certain times, which could make it easier to get through.
- Consider reaching out to your state’s unemployment agency: If you are unable to get help from the unemployment office, you may want to try reaching out to your state’s unemployment agency. The agency may be able to provide you with information or assistance with your unemployment claim.
- Seek assistance from a legal aid organization: If you are having difficulty getting your unemployment benefits and you are unable to resolve the issue with the unemployment office or agency, you may want to consider seeking assistance from a legal aid organization. Legal aid organizations can provide free or low-cost legal assistance to individuals who need help with unemployment claims.
I hope these suggestions are helpful. If you have any further questions, please don’t hesitate to ask.