Been trying to file unemployment online but when I made an account it said my ssn was linked to another account and I needed a different ID. I don’t remember making an account prior to this and have been on the phone waiting for unemployment to answer for 2 1/2 hours. What can I do to fix this?

A) I understand that dealing with unemployment filing issues can be frustrating. Here are a few steps you can take to address the situation:

1. Gather relevant information: Before contacting the unemployment office, gather all the necessary information that you might need to prove your identity. This includes your Social Security number, full name, address, date of birth, and any other identification documents you may have.
2. Keep trying to reach the unemployment office: While waiting on the phone can be time-consuming, it’s important to keep trying to reach the unemployment office. Set aside dedicated time to call them and be prepared for potentially long wait times. You can also try contacting them during non-peak hours when call volumes may be lower.
3. Explore online options: Alongside phone support, check if your state’s unemployment agency offers an online support system or a dedicated website for resolving account issues. Look for options to reset passwords, verify identity, or resolve account conflicts directly through their online portal.
4. Seek assistance through alternative channels: Consider reaching out to your local career center, if available, or contacting a local representative’s office to inquire if they can offer any guidance or expedite the resolution of your issue. They may have additional resources or contacts to help you navigate the process.
5. Visit the unemployment office in person: If other methods are not working, you may need to visit the local unemployment office in person. Bring all your identification documents and explain the issue to the staff. They should be able to assist you in resolving the problem and getting your unemployment claim back on track.
6. Document your efforts: Keep a record of your attempts to contact the unemployment office, including dates, times, and the duration of each call. This documentation can be useful if you need to escalate your case or provide proof of your efforts in the future.

Remember to remain patient and persistent throughout the process. Resolving account-related issues can take time, but by actively seeking assistance and providing the necessary information, you can work towards finding a solution.