I worked for the US Census Bureau in October as an enumerator. My job ended. I have been calling and leaving messages about my PUA unemployment claim. I’ve filed for PAU and I have been reporting every week since October. There is no response and no payment. Today, I can not file my weekly claim because your website is not responding.

I’m sorry to hear about the difficulties you’re facing with your PUA (Pandemic Unemployment Assistance) unemployment claim. It’s important to address this issue promptly to ensure you receive the support you’re entitled to. Here are some steps you can take to try to resolve this situation:

  1. Contact the PUA Helpline: Continue trying to contact the PUA helpline or customer service. It’s not uncommon for phone lines to be busy, but persistence can be key. Keep leaving messages and trying to speak with a representative.
  2. Check the Website Later: Technical issues with websites can happen, especially when many people are trying to access them. Try accessing the website at different times of the day or on different days to see if it becomes responsive.
  3. Visit the Local Unemployment Office: If possible, visit your local unemployment office in person. They may be able to assist you with your claim or provide information on the status of your application.
  4. Check Your Documentation: Ensure that you have all the necessary documentation for your claim. This includes any paperwork related to your employment with the US Census Bureau and any information required for your PUA claim. Having everything in order can expedite the process.
  5. Contact Your Elected Representatives: If you’re still not receiving a response or resolution to your issue, consider contacting your local or state elected representatives. They may be able to advocate on your behalf and help resolve the situation.
  6. Legal Assistance: If your claim continues to go unresolved, you might want to seek legal assistance or consult with an employment attorney. They can provide guidance on how to proceed and help ensure you receive the benefits you’re entitled to.

Remember that the availability of resources and processes may vary by state, so be sure to follow the specific guidelines and procedures provided by your state’s unemployment office. Be patient, as it can sometimes take time for these issues to be resolved, but it’s important to stay persistent and advocate for your rights as an unemployment claimant.

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