Tell Us Your Experience At Your Local Unemployment Office

To whom it may concern and who will fix this issue:

Hello, I have a serious problem with EDD and this issue looks more and more like it won’t be resolved as its stuck in limbo and it seems no one was addressed about it. I applied for Unemployment last year around March 2020. I applied with my Uber, UPS, and Lyft income. EDD only calculated UPS wages at first and awarded me 86 dollars a week. I told you guys, you need to add my Uber and Lyft wages. In June 2020 you guys had two separate people reach out to me to verify income for both Uber and Lyft. I got the Award letter in August 2020 that my new benefit amount will be 179. You guys told me I would be back paid the difference from the beginning of the claim until the current date. I didn’t get that back pay until December. You guys said that you will message the extension department to make the current corrections to change the benefit amount from 86 to 179. That never happened for the extension. There was 6 weeks in August where there was a 300 dollar federal subsidy for anyone who had a benefit amount of 100 dollars or more a week. Since your system was still calculating the original benefit amount of 86 dollars a week instead of the new approved 179 dollars a week, it didn’t give me the 300 dollars a week for the federal subsidy. After 112 calls and speaking to a live agent, I finally got the 6 weeks of the 300 dollars paid to me in March. Now back to the extension, I’m owed a back pay from October until January for the difference of 93 dollars each week since my extension only had 86 dollars and not 179. Also I’m owed back pay from Feb 6th to April 15th for 179+300 dollars a week for all those weeks that went by unpaid.  When I called you guys in January, you guys said we have to cancel the current extension and re-apply it to take funds out of the original extension to exhaust the benefits to back pay me the months from October to January, the 93 dollars per week, then you guys will go and apply the second extension once that’s been exhausted. I called you guys back in February asking you where is money and you guys said the previous representative didn’t do it correctly so we have to do it all over again. I called you guys back in March asking you where is my money and you guys said we have to message the right department to get on top of it. I called you guys back in April, you guys told me something else that it’s an “IT Technical issue” and that they just need to go in there and select the right extension since one shows 86 and one shows 179. I spoke with 21 claim specialist since. I called you in April, May, June, July and each time you say we will have our managers reach out to the IT department. Now sometimes when I call lower level tier supports claiming to be high tier, they say your claim has been exhausted and I explain to them over and over look at my notes and look at my case and they say oh we apologize we will transfer you to a manager. Each time they do that I never get a manager and the phone line drops after each transfer or I get the wrong department. I’m demanding I get paid the money that’s owed to me from October to Januaury back pay difference, as well as from Febuary to April extension back pay of 179+300 a week. I’ve got into serious depression because of how bad my case has been mishandled since beginning of the claim. I have 2 minor children I have to take care of, and this pandemic has made it very bad for us and EDD has made it even worse by being extremely negligent of my issues. I will reach out to my state legislator assemblyman and hope they can investigate your department on getting me my money if you guys fail to take care of and fix the issues. This is unacceptable. I’ve exhausted all options to try to get this resolved.