Bullitt County Unemployment Career Center Office

Not receiving unemployment checks for three months is a significant issue, and it’s understandable that you’re concerned. The first few weeks of a claim often involve processing and a waiting period, but three months indicates there is a specific problem with your claim.

Here are the most common reasons why your payments might be delayed, and what you should do to resolve the issue:

Common Reasons for Payment Delays
Pending Adjudication or Investigation: This is one of the most frequent reasons for long delays. Your state’s unemployment office may be investigating an issue with your claim. This could be due to:

Reason for Job Separation: Your employer may be contesting your claim, arguing that you were fired for misconduct or quit voluntarily without good cause.

Identity Verification: They may need to confirm your identity to prevent fraud.

Previous Overpayments or Disqualifications: A past issue on a previous claim could be holding up your current payments.

Incomplete or Incorrect Information: Simple errors on your application, such as an incorrect Social Security number, address, or bank account information, can cause a hold.

Failure to Certify Weekly/Bi-weekly: To continue receiving benefits, you are required to “certify” your eligibility every week or two weeks. This process confirms that you are still unemployed, able and available to work, and actively looking for a job. If you miss a certification, your payments will stop.

Work Search Requirements: Many states require claimants to actively search for work and document their efforts. If you have not been fulfilling these requirements or reporting them correctly, your benefits can be delayed or denied.

Pending Employer Information: The unemployment office needs to verify your wages and job separation with your former employer. If your employer is slow to respond or provides conflicting information, it can cause a significant delay.

Issues with Payment Method:

Direct Deposit: Your bank account information may have been entered incorrectly, or there could be a hold on the account.

Debit Card: If you chose to receive your benefits on a debit card, it may not have been mailed yet, or there could be an issue with the card itself. The card is often not sent until the first payment is issued.

What You Should Do Immediately
Check Your Online Account: This is the most crucial step. Log in to your state’s unemployment benefits portal. Look for:

Claim Status: Does it say “pending,” “adjudication,” “investigation,” or “denied”? This will give you a major clue about the problem.

Inbox/Messages: Look for any notifications, forms, or questionnaires that you need to complete. The agency will often send requests for information here first.

Payment History: Check to see if any payments have been processed and when.

Contact Your State’s Unemployment Office: This is the most effective way to get specific information about your claim.

Call the Claims Center: Find the phone number for your state’s unemployment or labor department. Be prepared for long wait times, but persevere. When you get through to a representative, be clear and concise about your issue.

Send a Secure Message: Many state portals have a secure messaging system that allows you to communicate with a claims agent directly. This can sometimes be faster than calling.

Review Your Application: Go back and carefully review the information you submitted. Are there any errors in your Social Security number, address, or dates of employment? If you find an error, notify the unemployment office immediately.

Confirm Work Search and Certification: If you haven’t been certifying weekly or bi-weekly, or if you haven’t been documenting your work search, start doing so immediately. Even if your payments are on hold, it’s important to keep up with these requirements so you can receive back pay once the issue is resolved.

The longer you wait, the more complicated the issue can become. The key is to be proactive, find out exactly why your payments are on hold, and provide any and all information requested by the unemployment office.