I have used the UI benefits online way many times and now can not get into it at all. they have had me change user name and passwords but when i get to the site it tells me i have used a different username doesnt let me go any farther.

I understand how frustrating it must be to be locked out of your UI benefits account, especially after going through the hassle of changing your username and password. Based on your description, it sounds like there might be a mismatch between the username you’re using and the one associated with your account in the system. Here are some steps you can try to resolve the issue:

1. Double-check your username:

• Make sure you’re using the exact username you created or were assigned during your most recent password change. Double-check for any typos or capitalization errors.
• If you received confirmation emails for the username change, check them for the correct username format.

2. Try different login variations:

• If you’re unsure of the exact username, try entering variations you think might be correct, such as using your full name, email address, or other identifiers associated with your account.
• Some systems allow login with either username or email address, so try both options if unsure.

3. Contact UI benefits support:

• If none of the above suggestions work, the best course of action is to contact your local UI benefits office directly. They can help you troubleshoot the issue and verify the correct username for your account.
• Explain the situation and the steps you’ve already taken. They may be able to reset your password again or provide further assistance with accessing your account.

Additional tips:

• When contacting UI benefits support, have your Social Security number or other identifying information readily available.
• If possible, screenshot any error messages you’re encountering to show to the support representative.
• Be patient and polite when interacting with support staff, as they are there to help you resolve the issue.

I hope these suggestions help you regain access to your UI benefits account. Remember, if you’re still experiencing difficulties, don’t hesitate to reach out to your local UI benefits office for further assistance.