I have been waiting for my unemployment benefits and unable to understand

Hi I am a mom of 5. I have been waiting for my unemployment benefits and unable to understand what is going since they have stated they received all my documentation and still have not received benefits not even a week nor do I have a pay date on my account and it states I have pending issues. Now I understand that there has been many claims but what I don’t understand is how is it that people who just made a claim are getting paid. That I don’t understand at all. I have been patient and kind and more patient. I spoke to Karen a very nice lady from the PUA department who stated she would forward my information to her supervisor to process my funds which would take 2 to 3 days and my account hasn’t changed. I’ve spoken to my district Rep Kelly Burke who stated she would have someone contact me and that never happened. It’s been over 2 weeks since I’ve been able to speak to anyone else. The phones are always busy and the one time recently I was actually able to get on hold I waited over 2 hrs then got disconnected. Now it’s getting serious I’ve been applying for other unemployment and haven’t paid rent in 3 months and now I’m getting worried. I need some help; I can’t continue to live like this it’s making me sick. Please have someone contact me.
I understand that you are in a difficult situation and that you are frustrated with the delays in receiving your unemployment benefits. I am here to help you in any way that I can.

A) Here are some things that you can do to try to get your benefits processed more quickly:

• Continue to call the unemployment office. I know that you have been trying to call, but it is important to keep trying. The more you call, the more likely you are to get through to someone who can help you.
• Try calling at different times of day. The unemployment office is often busiest during the morning and early afternoon. Try calling later in the day or early in the morning to see if you can get through more quickly.
• Try calling from a different phone number. If you are calling from a cell phone, try calling from a landline. If you are calling from a landline, try calling from a cell phone. Sometimes, using a different phone number can help you get through to someone more quickly.
• Ask to speak to a supervisor. If you are unable to get through to someone who can help you, ask to speak to a supervisor. Supervisors are usually more knowledgeable about the process and may be able to help you get your benefits processed more quickly.
• Contact your state representative. Your state representative can help you get in touch with the right people at the unemployment office. They can also help you advocate for your case.
• Contact your local legal aid office. If you are still having trouble getting your benefits, you may want to contact your local legal aid office. They may be able to help you file a lawsuit against the unemployment office.

I know that this is a difficult time for you, but I want to assure you that you are not alone. There are many people who are in the same situation as you. I will do everything that I can to help you get your benefits processed more quickly.