i have a pending issue on my unemployment claim that i started months ago. Went to career source and they gave me a phone number to call and I did. Was told to wait 14 days to get it resolved. Been longer than 14 days. Is there someone i can call. When i call the number i get hung up on due to high volume.

I’m sorry to hear about the trouble you’re facing with your unemployment claim. It can be frustrating when you’re trying to resolve an issue and facing delays or technical barriers. Here are some steps you can take:

1. Contact the Unemployment Office Directly (Again)

• Try a Different Time of Day: Call the number at off-peak hours (early morning or late afternoon) to potentially avoid high call volumes.
• Use Online Services: If the phone lines are still overwhelming, check if there’s an online chat option on your state’s unemployment website or any other online services that can help you track your claim or resolve the issue.
• Look for an Email Address: Sometimes, you can email an inquiry instead of calling. Look on your state’s unemployment website for a contact email. Sometimes email communication may get a faster response.

2. Contact CareerSource Again

• If you received a referral from CareerSource, they may have more detailed contact info or guidance on how to escalate the issue.
• Sometimes, CareerSource staff can also help escalate issues to the right department.

3. Reach Out to Your State’s Ombudsman or Consumer Services

• If you are still not getting through, most states have an ombudsman or consumer services office for unemployment issues that can help expedite claims or intervene on your behalf. They can often help resolve delays and clarify issues with claims.

4. Social Media or Public Forums

• Social Media: Some state unemployment departments are responsive to inquiries via their social media platforms (e.g., Twitter or Facebook). You might find quicker help there, especially if you’re in a state where people regularly get responses this way.
• Unemployment Forums: Sometimes users on forums like Reddit or your local area forums may offer advice based on similar experiences or direct you to additional resources.

5. File a Complaint (If Necessary)

• If all else fails, you may consider filing a formal complaint with your state’s Department of Labor or similar authority. They may have a way to escalate your case if you’ve been waiting longer than the standard processing time.