I am locked out of the website and cannot fie my unemployment for this week. What do I do?
May 13, 2025
Oh no, that’s definitely frustrating when you’re trying to file your weekly claim. Being locked out of the website adds another layer of difficulty. Here’s what you can do since you can’t access the online system right now:
Contact the Kansas Unemployment Contact Center Directly:
- Toll-Free: 1-800-292-6333
- Local (Topeka): 785-575-1460
- Kansas City: 913-596-3500
- Wichita: 316-383-9947
Important things to note when calling:
- Hours of Operation:
- Monday – Wednesday: 8:00 a.m. to 4:00 p.m.
- Thursday: 8:00 a.m. to 3:15 p.m.
- Friday: 8:00 a.m. to 4:00 p.m.
- Have your Social Security Number and the PIN you created when you first applied for unemployment benefits ready.
What to tell them:
- Clearly explain that you are locked out of the website and cannot file your weekly claim.
- Ask if they can help you file your claim over the phone for this week.
- Inquire about why you might be locked out and what steps you need to take to regain access to the website for future filings.
Additional Options:
- Fax: You can try faxing any relevant information or a statement explaining your situation to (785) 296-3249. Follow up with a phone call to confirm they received it.
- Visit a Workforce Center: If you are able, you can visit a local KANSASWORKS center. They may be able to offer assistance or direct you to the right resources. You can find a list of locations and contact information on the KANSASWORKS website: https://www.kansasworks.com/contact
It’s understandable to be concerned about filing on time. Contacting the Unemployment Contact Center directly is your best immediate step. Let them know your situation, and hopefully, they can help you file your claim for this week and resolve the website access issue.