Back in May of 2021, someone attempted to file for unemployment benefits using my information. It was reported to police and your agency to prevent any payments sent. I now need to apply for benefits legitimately and am unable to get through to anyone to help me.

A) I understand your frustration. It’s unfortunate that you’re facing this issue after reporting the previous fraudulent claim.

Here’s what you can do:

1. Contact your state’s unemployment office directly: While phone lines can be busy, most states have online portals or email options for filing claims or inquiries. You may find it easier to get a response through these channels.  
2. Check your state’s unemployment website: Look for a specific section or FAQ about identity theft and unemployment claims. There might be instructions or guidance tailored to your situation.
3. Visit your local unemployment office: If possible, consider visiting your local unemployment office in person. While wait times can be long, you might be able to speak with a representative directly.
4. Contact your state’s Attorney General’s office: If you’re still having trouble, you can reach out to your state’s Attorney General’s office for assistance. They may be able to help you resolve the issue or provide additional resources.

Remember to have your necessary documentation ready, such as your Social Security number, driver’s license, and proof of employment.