We filed for unemployment, had issues with ID.me going through it took longer than the 14 days and we got a inbox that we were disqualified even though we completed the process. What do we do now do we reopen the claim? I really need this money to pay my mortgage its been over a month.

A) I’m sorry to hear about the issues you’ve been facing with your unemployment claim. While I can provide some general guidance, please keep in mind that specific procedures and requirements may vary depending on your location. Here are some steps you can take:

1. Contact the Unemployment Office: Reach out to the unemployment office or the relevant department handling unemployment claims in your area. Explain the situation and inform them about the issues you encountered with ID.me and the subsequent disqualification. They will be able to provide guidance on how to proceed.
2. Request Reconsideration: Request a reconsideration of your disqualification. This can typically be done by submitting an appeal or requesting a review of your case. The unemployment office will provide instructions on how to do this, including any necessary forms or documentation you need to provide.
3. Gather Documentation: Collect any evidence or documentation that supports your eligibility for unemployment benefits. This may include proof of your job loss, work history, income statements, and any correspondence related to the ID.me verification process.
4. Follow Instructions: Follow the instructions provided by the unemployment office carefully and provide any requested information or documentation promptly. Keep copies of everything you submit for your records.
5. Follow up Regularly: Stay in touch with the unemployment office to check the status of your claim and to ensure that your case is being reviewed. Be prepared for potential delays, as unemployment offices can be quite busy, especially during times of high demand.
6. Seek Additional Assistance: If you continue to face challenges or encounter difficulties in resolving the issue, consider reaching out to local community organizations, legal aid services, or unemployment advocacy groups. They may be able to provide guidance and support.

Remember to remain persistent and patient throughout this process, as it can take time to resolve such matters. I wish you the best of luck in getting your unemployment claim sorted out and receiving the financial assistance you need.