Nyack, NY Unemployment Career Center Office
| Rockland County Career Center COUNTIES SERVED: Rockland ADDRESS 131 N Midland Ave Nyack NY, 10960 PHONE (845) 770-2900 FAX (845) 770-2910 Email: rocklandworks@rboces.org Hours: Monday – Friday: 8:30 a.m. – 4:30 p.m. Parking: Nearby Free Parking Lots Access: Bus | Services: Find A Jobs Unemployment Benefit Help File Your First Claim Help Certify for Benefits Help Career Development Apprenticeship Programs Shared Work Program Explore careers |
Nyack, NY Unemployment Career Center Office provide individuals seeking employment all the latest tools to find and keep that special job. Employers will find assistance in recruiting new employees including a national job listing network, applicant screening, and space in the centers to conduct testing and employment interviews.
How do I qualify for NY unemployment insurance benefits?
To qualify for NY UI benefits you must:
- Have enough employment to establish a claim
- Have lost employment through no fault of your own
- Be ready, willing, and able to work and
- Be actively seeking work
- Have worked in New York State within the last 18 months
- Be authorized to work in the US and were authorized to work when you lost your job.
- You can File a claim even if you are uncertain
How much UI benefits can I get In NY
- You can use NY Benefit Calculator to estimate your UI benefits.
What documents do I need to apply for NY unemployment insurance benefits?
These are documents you need to apply for NY UI benefits:
- Your Social Security number
- Your driver license or Motor Vehicle ID card
- Your complete mailing address and zip code
- Your phone number
- Your Alien Registration card number (if you are not a US Citizen)
- Names and addresses of all your employers for the last 18 months.
- Your recent Employer Registration number or Federal Employer Identification Number (FEIN)
What is the best way to file my New York unemployment Insurance benefit claim?
- The best way to file a new claim for NY unemployment insurance is through their online filing system.
- Apply by phone by calling 888-209-8124
- Call the Telephone Claim Center at (888) 783-1370
- Certify your benefits weekly by calling 888-581-5812.
- If you are hearing-impaired Call the Telephone Claim Center at (888) 783-1370
- If you use Telephone Device for the Deaf (TTY/TDD) equipment call (800) 662-1220 and ask the operator to call the Telephone Claim Center at (888) 783-1370
- Call 311 and ask for New York State Unemployment Insurance assistance.
What is the Maximum UI benefit I can receive in New York?
- The current maximum weekly benefit rate in NY is $504.
- You can get up to 26 weeks of benefits while you are unemployed.
- Your benefit is calculated based your actual high calendar quarter.
Does NY help me to find a job while on UI benefits?
Yes! You can use NY State Job Bank to find employment.
Services Available:
- Create/Login to Your Account
- Job Seeker Desktop
- Post Your Resume
- New York State Career Centers
- Job Search Agents
- Career Planning Information
- Veteran Resources
- Unemployment Assistance
- Job Fairs and Recruitments
Are their additional help I can get while being unemployed in NY?
You can apply for additional help on Access NYC. Assistance can include:
- Cash & Expenses
- City ID Card
- Enrichment
- Food
- Housing
- Work
- Child Care
- Education
- Family Services
- Health
- Help for People with Disabilities
How do I contact NY Department of Labor?
Contact NY Department Of Labor
General Inquiries
By Mail:
NYS Department of Labor
Building 12
W.A. Harriman Campus
Albany, NY 12226
By Phone: (518) 457-9000 | (888) 4-NYSDOL (888-469-7365) | 711 TTY/TTD
Good morning,
Hope your day is going well. I hope you can help me. I have not received 4 unemployment checks. The Benefit Employment history indicates these payments show “Direct Deposit.” Bank has no record. Please advise next steps.
Here are the essential next steps you should take, in order:
1. Re-Verify Your Bank Account Information
Log into your online unemployment benefits account immediately and carefully check the bank routing and account numbers on file for direct deposit.
Look for a simple typo. Even one incorrect digit would cause the deposit to fail.
If the information is incorrect, update it right away. Note that if you correct it, it may take a cycle for the new information to take effect, and the missing payments will need to be traced.
2. Contact Your Bank Again (Escalate)
Call your bank and ask them to perform a trace on the missing ACH (Automated Clearing House) deposits.
Do not just ask if the money is there. Tell them you have a missing ACH direct deposit that your state unemployment office shows as paid on a specific date.
Ask them to check for rejected, returned, or pending deposits using the bank account number and routing number on file with the unemployment office.
If your bank confirms absolutely no record of the deposit being received or rejected, get the name of the person you spoke with and the date/time of the call.
3. Contact Your State Unemployment Office
This is the most critical step. You need to initiate a payment trace (or “tracer”) with the agency that issued the funds.
Find your state’s specific contact information. Look for a phone number or online contact method dedicated to payment/claim status inquiries or Benefit Payment Control. (The search results provide numbers for several states, but you’ll need the one for your state.)
Explain the situation clearly: State that your online benefit history shows [Number] payments as “Direct Deposit,” but your bank has confirmed they have no record of the funds.
Request a Payment Trace/Tracer. The unemployment office will need to initiate a trace with the U.S. Treasury (or their paying bank) to find out what happened to the funds. This process usually involves verifying where the money went (e.g., if it went to a closed account, a wrong account, or was rejected).
Ask for an estimated timeline for the tracer investigation. It can sometimes take several weeks.
Potential Reasons for the Missing Payments
The payment trace will determine the exact cause, but common reasons for this issue include:
Incorrect Banking Information: The deposit was sent to a wrong/closed account and should eventually be returned to the state unemployment office.
Unresolved Issue with Your Claim: Although the status shows “Direct Deposit,” there might be an underlying issue (like an identity verification, missing weekly certification, or eligibility review) that is holding up the release of the payment, despite the status. The unemployment representative should be able to check for this.
Debit Card Issued Instead: In some cases, if the direct deposit information couldn’t be verified, the state may have defaulted to sending a prepaid debit card. You should ask the unemployment office if a card has been issued or mailed.
Keep detailed records of all dates, times, and names of people you speak to at both your bank and the unemployment office.